Spectrum rises to the occasion in new chapter | Hawaii Jobs

Spectrum rises to the occasion in new chapter

Customer service sales reps such as Anjuli Fernandez help maintain the company’s top-notch reputation within the community. PHOTOS COURTESY OF LAWRENCE TABUDLO

By Maria Kanai

It’s been an exciting year of change for Oceanic Time Warner Cable. Most recently, the cable service company announced its official rebranding as Spectrum back in June. The name change follows the 2016 merger of Charter Communications Inc. and Oceanic Time Warner Cable, bringing fresh services to Hawaii families and businesses.

So, what exactly do all these changes mean for customers?

As America’s fastest-growing TV, internet and voice provider, Spectrum offers nationally uniform pricing and the fastest-starting internet speeds, beginning at 100 Mbps (megabits per second), along with access to most HD channels, thousands of On Demand options and much more.

Gregg Fujimoto, senior vice president of operations in Hawaii with Spectrum, said, “We believe that we have a wide variety of superior products to offer at Spectrum — all offered at highly competitive prices and combined with outstanding service.”

The best part is that customers don’t have to do anything to accommodate for the change. They can either choose from the new Spectrum bundles of services or remain with their current package.

Marcia Taira

And for all you sports fans out there, Spectrum continues to provide the most live local-sports coverage with Spectrum OC 16, Spectrum Sports and the streaming of University of Hawaii sporting events.

Spectrum even continues to operate out of all its existing retail locations, including five locales on Oahu. Local management and service employees have remained, speaking to how the company values its workforce. In fact, the company has not only retained its employees, but also has brought more jobs to locals.

Spectrum’s vice president of human resources, Marcia Taira, who has worked at the company for 20 years now, shared, “I’ve seen how the company really takes care of its employees. The benefits are great, pay is competitive and everyone I know has been around for a long time — and they would say the same thing. The company is very generous to its employees, and we’re just like family.”

Taira added that there are many opportunities for employees to be active in the community via a wide range of service projects.

Intern David Pajarillo is one of many employees receiving quality training in their specific fields, ensuring the best TV, internet and voice-provider services for customers.

In the past, Taira and her staff have participated in cleanups at Kukaniloko Birth Site in Wahiawa and have worked with nonprofit organizations such as Hawaiian Humane Society, Meals on Wheels and American Cancer Society.

Spectrum is committed to impacting lives and improving communities where its customers and employees live, work and play.

For instance, “Spectrum Housing Assist,” a new signature social-responsibility program, allows the company to directly connect with communities by bringing help to those who need it. Spectrum’s goal is to make 25,000 homes safer and healthier by the year 2020.

“As a major employer in Hawaii, Spectrum looks for bright, creative and enthusiastic people who want to help grow the company,” said Taira. “Extensive training programs are provided for various positions, and we’re looking for people who have a passion for delivering quality service and craftsmanship.”

Contact Patrick Klein at pklein@staradvertiser.com if you desire to have your company featured in this section.

THE 411

COMPANY: Spectrum

LOCATION: 200 Akamainui St. (in addition to four other locations on the island and outer-island locales)

PHONE: 643-2100

WEBSITE: spectrum.com

OWNER: Charter Communications Inc.

EMPLOYEES: 1,400 in Hawaii

BENEFITS: Health insurance, retirement benefits, free and discounted TV/internet/voice services, vacation and sick leave

NOTEWORTHY: If you’re already in a contract, Spectrum offers up to $500 for a contract buyout. It also will pay off your old provider’s early termination fees, and there’s a 30-day, money-back guarantee if you’re not satisfied with your service.