Premium homecare services start here | Hawaii Jobs

Premium homecare services start here

MasterCare Homecare & Healthcare employees — such as director of human resources Courtney Shook and medical biller Loreen Nakano

By Caroline Wright

Aging is inevitable, but most of us would prefer to grow old in comfortable, familiar surroundings, in the company of family and friends.

Since 2004, Honolulu-based Mastercare Homecare & Healthcare has provided care for Hawaii’s elderly and disabled “on their own terms, in their own homes,” as the company’s website boldly declares.

Recently, Mastercare received an official nod from Community Health Accreditation Partner, an independent, non profit accrediting body for home and community-based health care organizations. With CHAP’s certification, the company is now gearing up to serve Medicare patients on Oahu.

“Accreditation is a rigorous process, so we’re proud and excited to provide those who need the services another choice in provider,” said operations manager Malinda Toa. “And as we roll over into Medicare, we’re going into homebound skilled nursing, so we have to hire a whole new set of staff.”

Mastercare currently employs about 335 caregivers and 20 administrative and supervisory staff on Oahu, Kauai, Maui, and in Hilo. With just a Medicaid waiver, the company historically has only been able to serve a handful of Hawaii’s large population. “Now we have an opportunity to do more for our community. It’s been an honor to serve those we have and we are excited to reach all the participants who need us,” Toa shared.

Direct service worker Darlene Ben and administrative assistant Trisanne Raymond — work daily in homes and behind the scenes for the betterment of Hawaii’s elderly and disabled.

As a Medicare provider, the company will need to go beyond the simple services — chores, companionship, transportation — it provides to many present clients, offering a new level of skilled care. “Initially we’re looking for at least 20 CNAs, at least five LPNs, and at least five RNs, several occupational therapists, physical therapists, and speech therapists,” Toa said. Applicants with Medicare experience are welcome.

Launched by engineer Anwar Kazi and his wife, Ashra, in 2004, Mastercare began with a simple goal: Provide the elderly and disabled of Hawaii with compassionate care as they age.

The company initially offered private duty nursing, and soon was approved to service Medicaid Waiver Contracts for developmentally and intellectually disabled clients, “differently-abled clients,” as Toa referred to her participants. Last October, the company began servicing clients for the Veterans’ Administration.

In a world increasingly populated by aging baby boomers, Mastercare is moving toward serving the senior community in Hawaii and beyond. Hiring for Oahu positions will start immediately, and onboarding and training will begin in October, with full implementation of the Medicare program by the end of this year.

“First we want to make sure we’re hitting all the conditions of participation and giving the best quality care on Oahu; then we’ll plan implementation to our Neighbor Island offices,” she explained. After that, Mastercare will open new branches in Arizona and Texas, leading to the possibility of opportunities for transfer between Hawaii and Mainland locations. The Arizona office is currently scheduled to open in a few months on Jan. 2.

“I’ve been with Mastercare for just a short time, and we’ve done a lot of work to make sure we meet standards of excellence and can do what we can in a meaningful way for our community,” commented Toa. “The room for growth in this company is huge if you work hard, if you’re dedicated and compassionate, and if you have integrity. We want team players willing to learn together to provide the best services to our clients. That’s the kind of people we want to attract: those who love and are inspired by what they do, and by what they bring to the team.”

Visit Mastercare’s booth at The Good Life Expo, Hawaii’s Senior Fair, presented by the Honolulu Star-Advertiser at Neal Blaisdell Exhibition Hall Sept. 21-23.


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THE 411

COMPANY: Mastercare Homecare & Healthcare

LOCATION: 1314 S. King St., Ste. 424, Honolulu

PHONE: 597-1564 or 855-840-2273



EMPLOYEES: approximately 355

BENEFITS: 401(k), medical insurance, flex spending, holiday pay