National bank is invested in local community
By Yu Shing Ting
Named by Fortune as one of 2017’s fastest-growing companies in the country, Seattle-based HomeStreet Bank is one of the largest community banks headquartered in Washington with 111 deposit branches and lending centers in the Western United States, including Hawaii.
“HomeStreet Bank embodies the three C’s: customer service, community and collaboration,” noted Mona Choy-Beddow, senior vice president, retail banking regional manager. “We maintain a shared goal across teams and regions to be the trusted and preferred source of financial services for our clients. It begins with trust — both in our own abilities and in those who we work with each day.
“At HomeStreet, we respect and empower our employees to make decisions that support innovation and deliver results for customers,” she continued. “Employees collaborate across teams to make the right decisions, share knowledge, move forward and grow.”
Founded in 1921 as Continental Mortgage and Loan Co., providing financing for commercial real estate and home mortgages, HomeStreet has since evolved into a full-service bank offering consumer, commercial and private banking services; investment and insurance products; residential and commercial mortgages; and construction loans. (Note: Insurance products are not available in Hawaii.)
Recently, HomeStreet also released a suite of mobile features to make banking easier, faster and more secure, including Touch ID (fingerprint authentication technology), Cardless Cash (allows you to withdraw money using your smart-phone) and Mobile Wallet; and in early 2018, will be releasing Debit Card Management and Zelle (a person-to-person payment system).
Locally, the company has been offering retail banking since 1999, and single-family lending services since 1979. There are 11 HomeStreet Bank locations throughout the state: three on Big Island, one on Maui, and seven on Oahu.
To upkeep each location, Home-Street has approximately 2,500 employees company-wide, with 80 employees working in Hawaii.
“Our employees are family, and it’s important to us that we provide them with the best benefits,” said Choy-Beddow. “We offer classroom training for our lending employees and on-the-job, one-on-one training for our other personnel. We also believe in promoting from within because we want to see our employees reach their personal and professional goals.”
She added, “Our teams are highly motivated and caring. They not only have a drive to succeed, but they also have fun and support the communities where we live and work. This is how we deliver to our customers every day.”
Community involvement also has always been a high priority for HomeStreet. In 2016, the bank donated more than $1 million to local nonprofit organizations, and its employees donated more than 18,000 hours of volunteer time to the communities across its footprint. They also participate in innovative home loan programs that make subsidies and incentives available to lowand moderate-income homebuyers.
“HomeStreet Bank is consistently recognized with an ‘Outstanding’ rating under the Community Rein-vestment Act,” said Choy-Beddow. “We love what we do, and we’re proud of our work. And we’re going to continue doing what we do best: serving the communities we love.”
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COMPANY: HomeStreet Bank
LOCATION: 2 S. King St., Honolulu (and 10 other locations statewide)
CEO: Mark Mason
SENIOR VICE PRESIDENT, RETAIL BANKING REGIONAL MANAGER: Mona Choy-Beddow
EMPLOYEES: 80 in Hawaii; 2,500 company-wide
BENEFITS: Employees receive medical, dental and vision benefits; Health Savings Account (HSA); Flexible Spending Accounts for health care and dependent care; life, accidental death and dismemberment insurance; disability insurance; 401(k) with a 4 percent company match; vacation time off 10 paid company holidays; paid sick and safe time off subsidized commuter passes; employee premium checking accounts; discounts on home loans; an Employee Assistance Program; and emergency travel assistance.
NOTEWORTHY: In early 2018, HomeStreet Bank will release additional mobile features, including Debit Card Management, which allows you to turn on and off your debit card, so you control how, when and where your debit card is used; and Zelle, a person-to-person payment system, allowing you to send money to anyone with a U.S. bank account within minutes.