Applying different communication methods at work
With Kellen Sasano
Society For Human Resource Management (SHRM) Hawaii Chapter, Young Professionals Program Committee Co-Chair; Hilton Grand Vacations — Hr Business Partner
In this day and age, with convenient remote and electronic options to communicate in the workplace, it is still vital to maintain various modes of communication to stay truly connected with one another.
Q. Why is it so important to use different methods to communicate?
A. The challenge of relying on just one type of communication is that you may not fully convey your intended message. People have different ways of reaching out and absorbing information given to them. Some individuals prefer in-person conversations, while others remember things better when they see details in emails or text messages. As much as you would like to stay consistent, your message may be interpreted differently, depending on your audience (peer, boss, vendor, business partners, etc.) and their preferred way of receiving information (verbal, written, in a group setting, one-on-one, etc.).
Q. How do I become a more effective communicator in my job?
A. First and foremost, you have to know your team. Whether you’re a team leader or a team member, it’s always important to gauge your audience. Next, be clear about the message you’re giving, and what type of impact you’re hoping to have with that message. Some thoughts to consider: How do people want to receive their communication? How will they retain the message? Knowing these things can give you plenty of insight on how your colleagues may react when they are assigned a project, and how they would go about executing it. Understanding your co-worker’s ways of absorbing information also minimizes uncomfortable situations or conversations.
Q. What types of communication methods are there?
A. There are multiple outlets available, and you simply can’t rely on one way to communicate with your co-workers. For instance, written communications can only go so far, and sometimes, the true message, emotion, intent and impact may not be genuinely expressed via email. Some other ways to reach out to your team are daily briefings, meetings and newsletters. By understanding other people’s preferred communication methods, you are bridging the gap, getting ahead of the curve and fueling a functional work environment.